Our Commitment to Accessibility
Hylaine, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve and maintain compliance.
We believe that everyone should have equal access to information and services, regardless of ability. Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.
Accessibility Standards
We strive to conform to the following accessibility standards:
- Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA conformance
- Section 508 of the Rehabilitation Act, as amended
- Americans with Disabilities Act (ADA) requirements
WCAG 2.1 is a set of guidelines designed to make web content more accessible for people with disabilities. These guidelines are organized under four principles: perceivable, operable, understandable, and robust.
Accessibility Features
We have implemented the following accessibility features on our website:
Perceivable
- Alternative text for all meaningful images and graphics
- Captions and transcripts for video content
- Sufficient color contrast between text and background
- Text can be resized without loss of functionality
- Information is not conveyed by color alone
Operable
- Full keyboard navigation throughout the website
- Visible focus indicators on all interactive elements
- Skip navigation links to bypass repetitive content
- Logical tab order and reading sequence
- No content that flashes more than three times per second
Understandable
- Clear and consistent navigation across all pages
- Language of page identified in HTML
- Descriptive link text that makes sense out of context
- Form fields with associated labels and instructions
- Error identification and suggestions for form inputs
Robust
- Valid, semantic HTML markup
- ARIA (Accessible Rich Internet Applications) attributes where appropriate
- Compatibility with current and future assistive technologies
- Regular testing with screen readers and other assistive technologies
Assistive Technology Compatibility
We aim to support a wide range of assistive technologies, including:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Alternative input devices
We test our website with these technologies to ensure compatibility. However, we recognize that assistive technologies vary, and we welcome feedback from users.
Ongoing Improvement Efforts
Accessibility is an ongoing process, not a one-time achievement. Our commitment includes:
- Regular Audits: We conduct periodic accessibility audits of our website using automated tools and manual testing.
- Staff Training: Our team receives training on accessibility best practices for web development and content creation.
- User Testing: We seek feedback from users with disabilities to identify and address accessibility barriers.
- Continuous Improvement: We actively work to remediate known issues and implement improvements.
Third-Party Content
Our website may link to third-party websites or embed third-party content. While we strive to ensure accessibility on our own website, we cannot guarantee the accessibility of third-party content. We encourage third parties to provide accessible content and will work with them when possible.
Limitations and Alternatives
Despite our best efforts, some accessibility barriers may exist. If you encounter an issue, please contact us and we will work with you to provide an alternative means of access to the information you need.
Feedback and Contact
We welcome feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:
Hylaine, LLCAccessibility Coordinator
3700 Arco Corporate Dr
Charlotte, NC 28273
Phone: +1 (205) 605-2270
Email: support@hylaine.biz
We aim to respond to accessibility feedback within 2 business days and propose a solution within 10 business days.
Enforcement Procedure
In case of unsatisfactory responses to your accessibility concerns, you may contact:
U.S. Department of JusticeCivil Rights Division
950 Pennsylvania Avenue, NW
Washington, D.C. 20530
Website: www.ada.gov
Formal Complaints
We try to respond to accessibility feedback within 2 business days and propose a solution within 10 business days. You can expect a status update on any remediation actions within 30 days.