Privacy Policy

Introduction

Hylaine, LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT consulting services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

• Fill out contact forms on our website
• Request information about our services
• Subscribe to our newsletter or communications
• Engage our consulting services

The types of personal information we may collect include:

• Name: Your first and last name
• Email Address: Your email address for communication purposes
• Phone Number: Your business or contact phone number
• Company Name: The name of your business or organization
• Additional Information: Any additional details you provide in relation to your inquiry or service request

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Device information

Why We Collect Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver IT consulting services and respond to your inquiries
• Communication: To contact you regarding your service requests, consultations, or inquiries
• Improvement: To improve our website, services, and user experience
• Analytics: To analyze website usage and trends to better serve our clients
• Legal Compliance: To comply with legal obligations and protect our rights

Who Has Access to Your Information

Access to your personal information is limited to:

• Authorized Hylaine, LLC personnel who require access to perform their job duties
• Trusted third-party service providers who assist us in operating our website and providing services (under confidentiality obligations)

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

Third-Party Services

Google Analytics

We use Google Analytics to help analyze how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. Google Analytics uses cookies to collect this data. For more information, please refer to our Cookie Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Other Third-Party Services

We may use other third-party services for:

• Email communication services
• Website hosting and security
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

Generally, we retain contact form submissions for up to 3 years after your last interaction with us. Client records are retained for the duration of our business relationship plus 7 years to comply with tax and business record requirements.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies.

Deletion

You may request deletion of your personal information by contacting us at support@hylaine.biz. We will process your request within 30 days, subject to any legal retention requirements.

Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any communication or by contacting us directly.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us at support@hylaine.biz.

CCPA Compliance

For users in California, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: